Refund policy
Return and Refund Policy
Last Updated: [June 14, 2026]
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
The return request is made within [48 hours] of receiving the product.
The item is unused, unworn, and in its original condition.
The item is returned with all original packaging, tags, accessories, manuals, and invoices.
The product is not listed under the non-returnable items section below.
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
Customers must initiate a return request within [48 hours] of receiving the order.
Return requests submitted after this period may not be accepted unless required by applicable law.
To request a return, please contact us at:
Email: [quantumtales7@gmail.com]Phone: [8097176636]
Please include:
Order number
Product name
Reason for return
Photos of the product (if applicable)
3. Refund Process and Timing
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved:
Refunds will be issued to the original payment method used during purchase.
Refund processing may take up to [REFUND PROCESSING TIME 3 day] after approval.
Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
If the refund is rejected, we will inform you of the reason.
4. Exchange Options
We offer exchanges for eligible products in the following cases:
Wrong item received
Defective product received
Damaged product received during transit
Size or variant exchange (if applicable)
Exchange requests must be submitted within [48 hours] of delivery.
Replacement products will be shipped subject to stock availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery.
Please provide:
Order number
Description of the issue
Clear photos or videos showing the damage or defect
Upon verification, we may offer:
A replacement product
An exchange
A full refund
Store credit (if applicable)
We will make every effort to resolve such issues promptly.
6. Non-Returnable Items
The following items are generally not eligible for return or refund unless damaged, defective, or incorrect upon delivery:
Personalized or custom-made products
Gift cards
Digital products or downloadable content
Items marked as "Final Sale" or "Non-Returnable"
Products damaged due to misuse, negligence, or improper handling by the customer
Products returned without original packaging or accessories
Additional non-returnable categories may be specified on the product page.
7. Return Shipping Costs
For approved returns:
If the return is due to our error (wrong item, damaged item, defective item), we will bear the return shipping cost.
If the return is for any other eligible reason, return shipping charges will be [customer responsibility / deducted from refund amount].
We recommend using a trackable shipping service for returns.
8. Cancellation Policy
Orders may be canceled before shipment by contacting us at [quantumtales7@gmail.com].
Once an order has been shipped, cancellation may not be possible and the order will be subject to this Return and Refund Policy.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: [quantumtales7@gmail.com]Phone: [8097176636]Business Hours: [10 hours]